TERMS AND CONDITIONS
Returns Policy
- Returning clothing items is possible within 14 days. (Items from the Sale or via a Collab may NOT be returned)
- Returning jewelry and accessories is NOT possible due to hygiene
- If the piece of jewelry has arrived broken by post, we would like to receive a photo by email.
- If the piece of jewelry breaks after a few uses, we cannot accept returns. We also expect a photo of the broken piece of jewelry in the email. Unfortunately, you will not get the purchase amount back, but you will receive a 50% discount. My Favorites is not liable for product damage.
Shipping errors
- MyFavorites is not liable for errors caused by PostNL.
- Once the order has been correctly packed and shipped to the specified address, MyFavorites are no longer responsible.
- If your package has not arrived, you can still send us a DM or E-mail (mention the order number!) We cannot then reimburse the order, but you will receive a discount code as compensation.
– MyFavorites is not liable for loosening of buttons, stones, sequins or other applied components.
– MyFavorites accepts no liability for damage resulting from washing, drying, ironing, steaming or other forms of treatment of the item.
Return conditions
The risk for returns always lies with the customer. We are not responsible for unarrived or lost return packages.
All items returned must be in the same condition as when received. This means: tag on the item and no traces of use.
When your return has been received in good order, the purchase amount will be refunded to your account within 14 working days.
NB! Headgear, hair clips and jewelry cannot be returned for hygiene reasons. Bags cannot be returned due to pre-order and the dimensions are also indicated on the website.
We care about our products and naturally do our best to deliver them to you in top condition. We guarantee that the products meet the specifications and photos stated on the website. You can report an item to us that does not meet these requirements during your inspection and if the defect falls within the warranty, we will arrange for repair or replacement free of charge. MyFavorites only provides this guarantee if you inform us by email within 2 days of receipt that there is a problem with your received order.
You should send the email to info@myfavourites.nl and must include your name, product name, order number, date of receipt of your order and a clear explanation of the problem. Photos of the packaging (envelope, box and jewelry packaging) and photos of the broken, non-working or damaged product must be attached directly to this email.
Worn products are not covered by the warranty and when a defect has arisen as a result of carelessness because you or someone else has tried to adjust the product or used the product for which it was not made.
In addition, we do not offer a washing and ironing guarantee, so handle your product with care and always read the washing instructions! MyFavorites is not liable for loosening of buttons, stones, sequins or other applied components. MyFavorites accepts no liability for damage resulting from washing, drying, ironing, steaming or other forms of treatment of the item.