FREQUENTLY ASKED QUESTIONS

What is the delivery time for my order?
 The delivery time of your order is always indicated at the top of the product page.

We try to ship all orders before 5:00 PM. This can sometimes take longer. Please allow 1-3 business days.

You will receive a live tracking code as soon as your order is on its way!

I have pre-ordered, what is the delivery time?
Pre-orders have an average delivery time of 2 weeks, unless otherwise stated. Do you also order items with a faster delivery time? Your order will then only be shipped once the pre-order delivery time has expired.

Why haven't I received a confirmation email yet?
You will receive an order confirmation within a few minutes at the email address you provided. Perhaps you made a mistake when entering your email address while filling in your contact details. It is also possible that the confirmation email ended up in your spam. Isn't this the case? Please feel free to contact us.
 
Can I still change or cancel my order after placing it?
After you have placed an order, an automatic process starts in which your package is prepared for shipment as quickly as possible. Because your package is already too far along in the shipping process, it is not possible to change or cancel it. If you wish to receive another item, we recommend that you place a new order. Or contact our customer service immediately.

Can I still change the delivery address after placing my order?
If you want to change the delivery address, we recommend that you contact us as soon as possible. If your package has not yet been packed, the delivery address can still be changed by us. If your package has already been packed, this is unfortunately no longer possible.

Can I return my order?
 Yes, that's possible! You can return your order to us within 14 days of receipt. View our return conditions for more information.

When is customer service available?
We are available during the week from Monday to Friday from 8:30 AM - 5:00 PM (except public holidays). We always do our best to help you with all messages and questions as quickly as possible! Please allow approximately 2 working days for a response time.